Do you need help?
Frequently asked questions
Products
Does DCT offer medical devices that are not included in the product folder?
Since we are constantly working on our product range, it may happen that our product catalog temporarily does not contain all products or you do not have the current version yet. So please send us your request by email to office@dcht.at. Also, we will be happy to add you to our newsletter to inform you about our product range and other news.
Are the medical devices certified?
Of course, all our medical products are certified. We will gladly send you certificates and test reports upon request.
Where are the medical devices manufactured?
We source our medical products from Germany, China, Malaysia and Taiwan. Here we focus not only on the appropriate certification, but also on reliable high quality.
Order
How does the ordering process work?
The fastest and easiest way to order for you and for us is in our experience by e-mail. However, you can also send your request via the website. We will then answer them via e-mail. Of course, we are also happy to advise you by phone.
I have not received an order confirmation. What now?
In this case we would like to ask you to contact us again, because for us not only a fast but also careful processing of your orders is in the center.
Why is one or more products missing from my order?
Partial deliveries are also made by us. Please check the lead time on the order confirmation.
Where can I find the terms and conditions and revocation conditions?
We always attach our GTC to the order confirmation. Also you can find this information on our website.
Payment
How can I pay? What are the payment methods?
With us you can pay by PayPal or bank transfer. After receiving the invoice, you have 5 days to pay it. Please indicate the invoice number as the reason for payment. Our account details are stated in the footer of the invoice, delivery bill and order confirmation.
When and how will I receive my invoice?
After the goods are shipped, we will send you the invoice by e-mail. Please make sure to transfer exactly the indicated amount within 5 days after receiving the invoice.
Shipping & Delivery
How much are the shipping costs?
In Austria we deliver free of charge for orders exceeding a total value of 300€. For deliveries that do not exceed a total value of 200€, we charge a delivery fee. Please note that we charge a delivery fee for deliveries within the European Union. For the rest of the world, we will be happy to work with you to find an individual solution.
How long does the delivery take?
In Austria the delivery takes 2-3 business days. For solutions in particularly urgent cases, please contact us. The delivery time abroad depends on the desired delivery address. We will be happy to discuss this with you to find a solution for possible additional costs for express delivery.
What are the shipping options?
For shipping we use the post office and DHL.
To which countries is the shipment made?
We ship worldwide.
How can I track my delivery?
We will be happy to provide you with the tracking number of your shipment.
Why has my order not been shipped yet?
At the moment, supply bottlenecks can sometimes occur due to the high demand induced by COVID-19 on the part of manufacturers.
My package could not be delivered. What now?
Please contact the post office or DHL with your notification slip or tracking number respectively.
Can I change my delivery address?
We are happy to help you here. However, a change of the delivery address is only possible before the order confirmation has been created.
Retour
Can I change or cancel my order?
Changes and cancellations are possible only after consultation. Please contact us.
How do I return an item?
Please contact us by email stating your reason for return. As soon as we give you our approval, you can send the goods back to us. Unfortunately, we do not cover freight or postage costs for a return. As soon as we have received and checked the return, you will receive your credit note.