FAQS

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Frequently asked questions

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Products

Does DCT also offer medical devices that are not included in the product folder?

Since we are constantly working on our range, it may happen that our product catalog temporarily does not contain all products or that you do not yet have the current version. So please send us your request by email to office@dcht.at. We are also happy to add you to our newsletter to inform you about our product range and other news.

Are the medical devices certified?

It goes without saying that all of our medical products are certified. We would be happy to send you certificates and test reports on request.

Where are the medical devices manufactured?

We source our medical products from Germany, China, Malaysia and Taiwan. We not only concentrate on the corresponding certification, but also on reliable high quality.

Order

How does the ordering process work?

In our experience, the fastest and easiest way of ordering for you and us is by e-mail. You can also send your request via the website. We will then answer them via email. Of course, we would also be happy to advise you over the phone.

I have not received an order confirmation. What now?

In this case, we would like to ask you to contact us again, because we focus not only on fast, but also careful processing of your orders.

Why is one or more products missing from my order?

Sometimes we also make partial deliveries. Please check the lead time on the order confirmation.

Where can I find the terms and conditions and cancellation conditions?

We always attach our terms and conditions to the order confirmation. You can also find this information on our website.

pay

How can I pay? What payment methods are there?

With us you can pay with PayPal or by bank transfer. After receiving the invoice, you have 5 days to settle it. Please state the invoice number as the purpose. Our account details are given in the footer of the invoice, the delivery note and the order confirmation.

When and how do I get my invoice?

After the goods have been dispatched, we will send you the invoice by email. Please make sure to transfer the specified amount within 5 days of receiving the invoice.

shipping

How much are the shipping costs?

In Austria we deliver free of charge for orders that exceed a total value of € 200. For deliveries that do not exceed a total value of € 200, we charge a flat delivery fee. Please note that we charge a delivery fee for deliveries within the European Union. For the rest of the world, we would be happy to work with you to find an individual solution.

How long does the delivery take?

In Austria delivery takes 2-3 working days. For solutions in particularly urgent cases, please contact us. The delivery time abroad depends on the desired delivery address. We would be happy to discuss this with you in order to find a solution for possible additional costs for express delivery.

What shipping options are there?

We use Post and DHL for shipping.

Which countries are shipping to?

We ship worldwide.

How can I track my delivery?

We will be happy to provide you with the tracking number of your shipment.

Why hasn’t my order been shipped yet?

At the moment there may sometimes be delivery bottlenecks due to the high demand induced by COVID-19 on the part of manufacturers.

My package could not be delivered. What now?

Please contact the post office or DHL with your notification slip or your tracking number.

Can I change my delivery address?

We are happy to help you here. However, the delivery address can only be changed before the order confirmation has been issued.

Retour

Can I change or cancel my order?

Changes and cancellations are only possible after consultation. Please contact us.

How do I return an item?

Please contact us by email stating your reason for the return. As soon as we give you our approval, you can send the goods back to us. Unfortunately, we do not assume any freight or postage costs for a return. As soon as we have received and checked the return, you will receive your credit.